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Sugarcraft, Inc Complaint - Return Policy - Airbrush

Review by semperfitolbert9678 on 2011-11-04
HAMILTON, OHIO -- I placed an order for a cake decorating Airbrush for my chef wife. Upon it's arrival I immediately discovered that it was not what I wanted. The product was not even removed from the shipping box. I contacted Sugarcraft via e-mail and was told they have a no return, no refund policy. I referred them to the 15 day return policy listed on my receipt. Too bad, I was told that I had agreed to their policy when placing the order. I contacted my card company and filed a dispute. I am also contacting every culinary school I can find and asking that they remove Sugarcraft from their list of companies students can order from. Company is terrible, no professionalism whatsoever. Had I been allowed to make the return I most likely would have placed another order for something else.
Comments:1 Replies - Latest reply on 2011-11-04
Posted by Skye on 2011-11-04:
Why won't they allow you an exchange or a refund since it's in the 15 day time limit?

Shame on them, and thanks for warning others.

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