Factory Outlet Store Complaint - Bait-and-Switch Tactics
NEW YORK, NEW YORK -- Before purchasing a Garmin GPS, I called the Factory Outlet Store (FOS) to verify that the unit I would be purchasing was a new, not a reconditioned unit. I was assured that the unit was new and proceeded with the purchase. When the unit arrived, the warranty card indicated that the unit was reconditioned. I called FOS, and was told that I should have received a new unit. The FOS representative told me to return the unit, at my cost, and a new unit would be sent to me. I indicated that since they made the mistake, return shipping arrangements and payment should by made by them. They refused, and I filed a complaint with my credit card card company, American Express. American Express and I spent much time trying to resolve this matter, and were stonewalled by FOS. I finally received a full credit for the unit from AMEX, and they are still pursuing the matter with FOS. The Factory Outlet Store is extremely disreputable, engages in bait-and-switch tactics, and knows how to work the system to cheat customers. Avoid this company at any cost. If you are planning to purchase consumer electronics, consider Amazon.com or Costco.com. Both companies provide excellent customer service. Also, the AMEX customer service assistance proved has made me a committed American Express customer. Check several related "Complaint" websites to fully determine the extent of the Factory Outlet Store's deceptive and dishonest sales practices.