TEXAS -- Purchased a new Dell with service contracts. All worked well for 2 months and then the problems started. Per contract terms, called tech support and over 4 days and 10 hours, each day found the computer lsoing files and functions that worked prior to tech support taking over control. All previous files and folders that were operable were delelted by Dell. Finally, the printer and scanner failed and prior to tech support, operated perfectly.
Under the terms of a 3 year maintenance agreement, if tech support can not resolve the issues, a Dell representative is supposed to come to my home to facilitate repair. This has been refused. Was refered to Dells resolution department, they refused to speak with me and I was transferred back to tech support who failed.
I now sit with a $1900.00 two month old computer which is useless. What Dell promises prior to the sale does not happen afterward. You can not get customer service. ON lrequest, you get refered back to tech support. Really sorry I purchased this Dell