Maaco Complaint - Maaco: You'd better have insurance!
PUYALLUP, WASHINGTON -- This October, I brought my vehicle to Puyallup Maaco for a paint job. When I picked up my vehicle a couple of days later, I immediately noticed the roof of my vehicle was damaged. I went in for a closer look and became furious at what I found. There are three roof rack rails on my vehicle. The middle one was pushed back and had torn the roof rail;made of metal. This prevented the middle doors from being opened fully without problem. It was apparent that when they were painting the roof, they hit the middle bar with some tool quite hard and damaged it. I then became very concerned and mad and examined the rest of my vehicle. The windows on my vehicle had additional pitted marks from something that were completely new. Meaning, they were not there prior to me dropping off my vehicle. These pitted pawk marks were scattered over a total of four of the windows on each side of my vehicle. They made the brand new window tinting I just had done one day prior to dropping off my vehicle at Maaco, totally ruined. It was very obvious and clear that these marks/pit marks, were new and HAD to be caused from Maaco. The reason I KNOW this is that I literally just had the windows tinted that prior day and they were smooth and perfect and in new condition. The man who tinted them could testify to this fact by the way.
Lastly, as far as prooving how the roof rail (only the middle one) could have been damaged is very clear. There is no way I could have done it as anyting a driver would have done would have damaged the front row;not the middle. The doors have opened without the obvious disruption of the bent metal prior to going to Maaco. Also, I happen to have a receipt from a mechanic who installed the roof rack only this summer, and it was in PERFECT condition. Meaning, there was no bent metal and the rails were alligned of course;not bent. So, at that point, I went into the store and simply asked. Do you have anything you want to tell me about any damage you caused to the roof and windows of my vehicle? They all in unisen replied " you probably just didn't notice it when you dropped it off." They were all covering each other in order to not be sued. I was horrified and realized what a bunch of snakes they are and that they scammed me.
I since then, had to get the problems corrected. It cost me $3,000. to get it fixed and took a full week with the use of a rental which adds hundreds to the cost. I believe that they know what they did and will attempt to put this information on the internet 'reviews' websites. They are a threat to the public and they should have this statement marked to their name. They will continue to not accept responsibility and deny their actions. But fortunatley for me, I have direct proof of recent work on those very areas and prooves that they are the ones at fault.