Paytel Complaint - Horrible web site and payment page
GREENSBORO, NORTH CAROLINA -- Yes I agree with the other reviews, the cost Is ridiculous $20 gets you about 10 minutes, but my larger complaint is their web site, it's a sin that they charge a $3 fee to give your money to them, then to make matters worse if you accidentally enter a wrong cc # or something off in any of the many field that must be filled out, tiny little screens, they block you from paying online and add another 3 fee to pay over the phone, or you have to drive to western union and pay $6 fee! Not because the money wasn't there but because you entered the exp on you card wrong or didn't notice there was a expired date already in the field. Or your bank changed your home address but failed to change the address on your debit card, they block you and charge $6 fee, what a total scam. As if having a loved one in jail isn't difficult enough, they have not even been tried and convicted, and the costs are robbery!
If anyone knows how to file a formal complaint please let me know.
Company Response on 11/9/2011:
Dear Ms. Horton:
Sorry you feel this way. After review your accounts, all your numbers are long distance to the jail in Davie County. You are charged the long distance rate of $2.35 for the first minute and $.50 for each additional minute. So your 10 minute call cost you $6.85, plus taxes.
In regards to your account being blocked from making additional credit card payments -- our records show your account had multiple declines between multiple accounts which will block any future credit card payments from being made yourself. This process is for your security as well as that of Pay Tel's in regard to multiple declines on an account. Our procedure is for a CSR to assist you with your payment and then allow you to make additional payments on your own. As any other company, the fee while speaking with a CSR is higher than using an automated system or our website to make your payment yourself.
Please make sure you or anyone making payments on your account have correct information and available funds on your card when making your payment to avoid future declines, because that will block your account again.
I hope this resolves your issue. In the future, if we fail to meet your needs, you can email a manager at CustomerRelations@paytel.com and your request will be addressed the same day.