Sprint Complaint - Horrible Company
MICHIGAN -- Sprint is the worst company I've ever had to deal with. For the past 5 months, I've been trying to add a 4th line to a family member. I first contacted them in June and I was told that I can't add a line till I am with them for at least a year which is October 2011. I had to go Overseas in July on duty for couple weeks and was late 4 days on paying my bill. I didn't have any service stoppage as a result. When I came back, I contacted them again and told them that as a family plan I am allowed 5 lines and I am already paying them over $200 for 3 lines. I was told that I can't add another line b/c I was late on paying my bill which happened once for reasons beyond my control. I also was told to call again after few weeks and they will give me another line. A month later, called was told I have to wait till I been with them a year which is October. Called back middle of October and I was told to call again end of the month. Fed up with their games and bad customer service, I called after the end of the month to put an end to this issue and I was told I won't get a line. So after 5 months of going back and forth with them, being put on hold for ever and transferred from one idiot to another they tell me we have no problem with you cancelling your plan with us. As a matter of fact I am willing to pay $500 to get out of the contract and leave this horrible company who apparently doesn't care about its customers and its reputation. Rude customer service reps, incompetent team members and supervisors. I wouldn't recommend anyone to go with Sprint. Save yourself the hassle of dealing with idiots and horrible customer service.