Orbitz Complaint - DISHONEST and UNRELIABLE
CHARLOTTE, NORTH CAROLINA -- Having prepaid a round trip airport to hotel car service transfer, we arrived into the Charlotte airport on schedule. The driver was nowhere to be found. We paged the driver and waited 20 minutes; no one showed up. We placed 3 separate calls to both Orbitz Customer Service and to Carmel Car Service's main office in New York. We were either put on hold or subsequently disconnected. Upon reaching the hotel we called Orbitz again. After being rerouted and put on hold several times, the Orbitz representative informed us that the driver said he was there, but we were not. They lied to my credit card company as well and I now have no recourse but to pay for services not received. Obviously, I will NEVER use Orbitz again.