Family Dollar Complaint - Racial Profiling
KANSAS CITY, MISSOURI -- I recently went to a Family Dollar in Kansas City, MO. I can recall that the day was on a Monday or Tuesday, Oct the 31st or Nov. the 1st. This particular store is located at Troost and Linwood. I remember it being between 11:30 A.M. and 2:00p. m., from the time of the incident and to the time I filed a complaint with a Family Dollar complaint department. I used a toll free number.
I entered the store and took a shopping cart. I could have not been in the store more than 10 to 15 minutes. I had around 10 items in my cart. While I was shopping for some more food items, a manager of the store, came up behind me and told me, that I needed to leave my shoulder bag (which was actally on my back), up front. There were four things wrong with that statement.
1. I was in that same Family Dollar store, within the last two weeks. I wasn't asked to remove that same particular bag.
2. I was already in the store shopping. So he randomly profiled me.
3. There is no sign posted, stating that customers must leave their bags up front.
4. He told me that the cashier would ask the customers to remove their bags. The female cashier, did not ask me then or the last time I was there.
I told him, legally a sign must be posted. You can't randomly pick people out. He said, due to the area, they must do it. I had mentioned to him that I do not have to take off my bag in the Sunfresh grocery store or the Dollar Tree store in the Westport area. He told me that they do not have crime in that area like this area. If that was so, there wouldn't be any police in that area. Basically, he insulted me. Sunfresh store has store security with weapons. And this is around the clock.
Before I left the store, I returned all of the food items that I had in my cart. I refused to shop there.
After that incident, I filed a complaint with Family Dollar's complaint department. A lady that I spoke with, mentioned that it would not take more than 72 hours to respond. I left my online voicemail number with her. It is a 24/7 voicemail system. I checked it today...Sunday, November the 6th. There was no message. So I'm writing to this agency. I feel like I was ignored. In fact, the woman that took the complaint, had mentioned that the General Manager would not ignore me.
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