EBay Informative - Ebay's Customer Support Is Beyond Terrible
COLUMBUS, OHIO -- I am a seller on Ebay and have been for years now and I am really fed up with the customer support that Ebay has to offer. It is completely terrible. The worst I've experienced in my life and that's saying a lot since I really have had some terrible service.
Since I have been a member for so long, you'd think they would treat me better since I am more prone to giving them negative feedback if treated wrongly. What makes matters even worse is that I am also an extreme buyer, so I know both sides of the story and buyers are treated slightly better but not by much. The overall support is just terrible.
Firstly as a seller, eBay provides absolutely no security and buyers usually abuse their feedback. But personally I had my account put on restriction because I was, "selling too many items." they they proceeded to ask for proof of merchandise. If you have a regular account, not a company account, how can you provide proof of merchandise? They are basically slandering their own motto where it states that they are the place where you can sell old items and earn a little extra money. Who keeps receipts for items you bought for family members or your children years ago? What if it were a gift? It's simply impossible for home sellers to provide "proof of merchandise", period.
Not only were they harassing me by putting my account on restriction but for over two months I called in every day to resolve whatever issue they had with me. Countless times would they tell me they would call me back or send me an email to address my concerns and I NEVER received a response. They always told me that the department I was trying to get a hold of had no phone support and they didn't know their email address for me to contact them. Sounds hard to believe that they don't know how to get a hold of one of their own departments, don't you think? Two and a half months later I called back in and spoke with a phone representative and they FINALLY slightly lifted the restriction. Instead of the previous items I was allowed to list (as many as I want), I was allowed to list 5 items. 5 items couldn't even pay for gas money. As a seller since 2007, you'd think they would treat me with a little more respect then only giving me 5 items.
When I threatened them that I would cancel my account completely, only then did I receive a response and after leaving a long detailed message the only part they responded with was, "We do this to all our sellers." Does that make sense to you? We are bringing in all this money for them and they are treating us like s***. If it weren't for us then they wouldn't be as successful as they are now.
I felt I needed to voice my opinion because I understand that their are people who cheat eBay and do them wrong, but for me to be a member for that long and to have excellent feedback, there's got to be something wrong with the eBay company.