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Toy R Us Complaint - Tricking the Customer With Their Reward Program

Review by lagihamil93 on 2011-11-07
Toys R Us is tricking their customers by sending the reward that we earn during the month of October to December to the customer's email address instead of to the home address where they usually sending the reward out. Their promotion during the holiday season is 10% back on the holiday purchase. As you know, during the holiday season where people are buying more stuff than usual, it means more reward that the company needs to pay. They choose the holiday season is the only time of the year that the customer can only received the reward trough email. This is something that us, as customer, don't realize. We are waiting for the reward in the mail (as where it ussualy came) and the reward never show up. When you complain to the company they will tell you to do your homework (go see in their website)and since you don't do your homework (means we need to keep checking their website every time) they can not give the reward back to us, which is something that we deserve to get.

From what I see is the company is trying not to give the reward to their customer by changing the rule during the Christmas holiday season. As you know, they will have to give out lots of money for their promotion during Christmas holiday season and this is not good. Means lots of people can experience the same as what I experience.
Comments:1 Replies - Latest reply on 2011-11-07
Posted by Anonymous on 2011-11-07:
It does state under the terms & conditions that rewards will be e-mailed to you. I don't see why that is a problem. If you are worried about not receiving the e-mail, you can always log into rewardsrus.toysrus.com and print your rewards as soon as they have been issued.

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