Ashley Furniture Complaint - Poor Customer Service, Poor Delivery, a Nightmare With Over $5000 Worth of Purchase
CATONSVILLE, MARYLAND -- The WORST. PLEASE DO NOT MAKE YOUR PURCHASE fROM THIS COmPANY. I made a paid in full purchase of over $5,000 worth of furniture in early October 2011.After making my purchase I was told that all of my items where in except for my bedroom furniture. Almost one month later I called to check the status of my delivery and I was told that they where waiting on an accent chair that I purchased by martinque mystique 5000260. I said I thought you said that that item was in. I was hit with ooh I'm gonna call you back. Per a Mr. Titan. I called the next morning and was placed on hold. I called back and asked to speak to a supervisor and I was told there was no supervisor there. I then asked who am I speaking to. There was a pause as she said LOLA. I then said I'm on my way. Just from remembering my past two visits at Ashley I knew if nothing else there were supervisors avialable at all times. AS entered I saw my sales manager and I explained my situation to him. He directed me to a young lady at the register and we looked up my purchase. I was then told that they did not have a delivery date for my chair to come in and that the particular livingroom set that I purchased has a back log until April 2012. I said that shouldn't effect me because I made this purchase in early October and there was no notification of a back log. On top of that I heard that the livingroom set that I ordered has been being returned because of tears and broken arms. OMG. I then asked for a refund. My representative turned the computer around to a young lady whom of which I immediatley identified as lola because of her voice and asked her if I could get a refund. lola looks at the computer and turns it away quickly and says ooh no. I'm not giving her a refund it has'nt been 6 weeks. OMG why didi she do that. I began To yell. YOU all TOOk MY $5000.00 with no problem. 1 month later I still don't have my furniture. I wasn't notified about no chair being on back log. Iwant my sh--t with no problem. Give me the display for a discount, call another store or do something. Give me my furniture or return my money with no problem. After my representative speaking to a manager. The chair issue was resolved and my delivery was scheduled for 11-07-2011. Well today's that day. I received no phone call from Ashley. therefore I called them to see what time my furniture was going to be delivered. I was told that my date was rescheduled to the 9th because they don't deliver in my city on Mondays. No one called me to ask if this was fine or to see if I was going to be available. The 9th is my birthday I have an out of town flight scheduled for this day. THE WORST EVER. THIS COMPANY NEEDS TO BE SHUT DOWN.