VRBO Homeaway Complaint - VRBO, HOMEAWAY Works AGAINST their customers
FLORIDA -- HomeAway, HomeAway.com, Vacationrentals.com, Vrbo, Vrbo.com, Complaint
Vacation rental owners BEWARE OF VRBO/ HOMEAWAY's FATAL FLAW - Vacation Rental Website
I was a happy customer of VRBO/Homeaway until I found out their fatal flaw!
We own/mangage many high end properties. As owners we charge security deposits to cover damage done by guests.
I am now fearful to deduct the cost of damages done because of their ability to then retaliate an post negative reviews about your property.
Homeaway allows these slanderous reviews to be posted and gives owners almost no consideration. Owners are coerced into waiving fees for damage done because of the fear of retaliation. (We had one guest who too the Flat Screen!)
By allowing this, they cripple the owners ability to enforce their rental agreements. As an owner we pay to advertise on the site.
We are the customers.
It is very upsetting that we, the customers who pay to purchase ads, are not given more consideration and have no control over what is posted on the ad page that we are paying for.
This is a problem.
The only recourse an owner had is to cancel the ad and to lose the money they paid to run it for an entire year. Homeaway does not issue refunds for the balance of unused time if you do this.
Homeaway is a Monopoly
Unfortunately, with huge investments from Wall Street, homeaway has bought up other independent sites and become a sort of monopoly.
One bad review can do a multitude of damage the reputation of a rental.