Enterprise Rental Complaint - EXCESSIVE charges - almost double the cost of the rental agreement
HARLINGEN AIRPORT, TEXAS -- I rented for a month even though I only needed the vehicle for a little over 2 1/2 weeks because it was $300 cheaper. They have hidden fees because it was at an airport that they pass that cost onto you - that was not discussed when booking online. I feel they know all these extra costs before you book and should be told about them before hand. My bill was over $500 for just fees/taxes and surcharges above the $815 plus taxes that I paid. I returned the car 4 days earlier but was not given any type of discount - rather they charged me more than the invoice when I argued about it they finally said they would discount it but I don't believe it.
I don't feel that it is fair that they charge you for additional drivers. We found out it depends on the rental office what they charge anywhere from $5 to $15 which is also a rip off! Their prices online seemed cheaper but then in the end it was almost doubled!!!!!