Rooms To Go Complaint - Furniture Shopper Beware!!
PANAMA CITY, FLORIDA -- It would be a shame to rate this business anything less than horrible. They do not even deserve that. The customer service is over with as soon as they are done bending you across the counter. Any mistakes made with the order, or something isn't quite right, you are responsible for shipping,(at a super inflated rate) if they will even exchange it. The merchandise they sell looks good on the floor, but is of very poor quality. It is so bad that when asked the name of manufacturer It is answered "we have it custom built in Italy to our specifications" The warranty is over as quickly as the customer service. You call the store for customer support after the sale, you are given a 1800# in Swamiland.
Any problems they will send a "tech " to appraise the damage/defect. You will quickly receive a call claiming "It has been damaged during home use". The hitech leather preservative protector they sale you is the same stuff as Hein Gierke Leather Treatment mfg. in Ga. and available in any motorcycle shop for a few bucks a bottle. It will not do near what the salesmen claim. We spent over 5 grand with them, and it is deeply regretted. They will not stand behind even a $200.00 Tiffany knockoff lamp shade that was improperly soldered and fell apart.
Not even going to bother with the TV stand of "select hardwoods and veneers with hand rubbed lacquer" that the paint is just flaking off of. God forbid a year or so down the road other stuff falls apart, just have to duct tape it and patch it or kick it to the curb. Ask around, Google reviews thru Yahoo and others before you shop there.
We found out the hard way afterwards and have found nothing positive about anyone's shopping experience there. Everyone we spoke with had negative to hostile comments. DONT GET BURNED AS WE DID. Our money is hard earned, it takes a lot of saving and sacrifice for a purchase like this.
Spend your money at some other store, or better yet buy antique American made furniture. Much much better quality than this imported crap, and the warranty is just as good.
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