Uniworld Cargo Informative - Uniworld Cargo, a shipping nightmare
NORTH BERGEN, NEW JERSEY -- Three months ago I moved from New York to Lima Peru. After a good deal of research I chose Uniworld Cargo . Not because of pricing but because they were extremely helpful and sounded very knowledgeable. I told them I would buy a whole set of new mayor appliances (fridge, washer, etc) and they told me the best way would be to have them sent to their warehouse, where they would put them together with my other belongings in the container where all my cargo would be shipped. Since was going to do some traveling before reaching Peru, I asked them to ship my goods once I instructed them to do so. Pretty simple and straightforward. What happened afterwards was a total nightmare.
First of all the decided on their own to ship my things with no instruction whatsoever, so they arrived before I was ready to pick them up. That forced me to rush into renting an apartment I didn't really want. Their accountants send me the invoice for the second 50% of their charges when the cargo was already arriving to port, and took their sweet time to send me the Bill of Lading that I required to pick the cargo up. As a result I had to pay a lot of penalties to the shipping company, the local warehouse and the owners of the container (that's about $100 per day).
When I opened my cargo I realized that the large appliances had not been loaded. I called them immediately and they suggested me to call the insurance company. No way jose, I told them and they finally acknowledged their mistake and promised to send my goods asap.
Meanwhile, when we counted the boxes in the container, their number was not what the bill of lading said. Instead of 54 packages, there were 73. How could they miss a simple package count escapes my imagination. The problem is that the bill of lading had to be rectified, and that took a few more days of additional charges plus fines from the customs authorities who hate counting discrepancies in the cargo.
Once I picked up my things, I kept mailing and calling Uniworld cargo about my missing pieces. After one month of mostly unanswered mails and vanishing personnel (most of the time I could only talk to the phone girl; everybody else seemed to be out of the office all the time) one of their executives had the gall to tell me that the delay was caused because they were searching for the most favorable rates. I had to point her that I had paid my shipping in full, and the rates were not my problem.
Finally, today my cargo arrived to port, but I can't pick it up, because Uniworld Cargo never sent me the required documentation, although for the past two weeks I have been requiring it in all possible ways.
Moral of the story, If you ever think in Uniworld Cargo as a possible shipper, fuggedaboutit, beware,don't please even think in them. Unless you enjoy nightmares more than I do.