[X]
Write ReviewJump to 
21
Helpful
Votes
Votes
Maaco Complaint - Maaco nightmare - Paint job and body work
Paint job and body work - Complaint
LAKE PARK, FLORIDA -- There is saying that nobody learns from others mistake and I discovered that is true. My Maaco nightmare; after shopping around for quotes and reading some bad reviews about Maaco I still decided to give them a try (bad mistake). My decision was not based on price but on convenience so I took my 83 MB 300TD to the shop in Lake Park Florida. After asking the owner, Phillip, what was his best job and explaining to him my expectations, we came to an agreement, so I left the car. As part of the contract they were going to strip the hood, the top and the rear hatch because the paint was cracked and had some surface rust (only on the top and right rear door). The first time I say my car they were removing the paint without removing any of the moldings that I did not remove. I told them to remove the grill, it was in the contract, but they did not remove it. They scratched the grille and damaged 80% of the chrome parts that were left on. The second time I went to see my car is was sitting outside rusting because they removed the paint and did not treat the metal or even primed it. The owner told me that what I saw was not rust, yeah right (I have pictures). I told him that if he did not treat the rusted area correctly that the paint would bubble. After 5 1/2 months with the car and have been painted 5 times due to many mistakes made by them, sticky paint, cracked paint, bubbling paint and a paint job the showed black ink marks under the clear, they want me to take my car because the say it is good. I did not know that a good paint job is one that has rust hidden underneath and it is starting to show. I proved them that the bubbling is rust under the paint by sanding the area myself and then they said that since the car is over 20 years old you can expect that rust. They managed to damage some of my interior parts too. Bottom line, if you need to paint a car and you are considering Maaco, you are better off doing it with a paint brush behind your house because you know what you can expect. I have never heard so many lies in my life. One more thing, the corporate office is worst the franchise. That is my Macco nightmare.
Comments:
Posted by Ponie on 2005-08-20:
You have my empathy. Several years ago it took me 7 months of working with the Better Business Bureau, to get a complete refund of their highest end paint job on my convertible. Although I didn't have the many complaints you do, the main one was something you've encountered: bubbling paint on a surface rust spot. Guess Maaco doesn't know how to remove a very small spot of rust and make the paint stick properly. Each time they redid it, the bubbled area got larger. I wish you luck. You might go the same route I did by contacting the Better Business Bureau.
Posted by DC1847 on 2009-11-09:
The owner of the Mercedes could have used his warranty at any other Maaco IF he indeed had repairs done. The shop in question (Lake Park) is now run by a new franchisee who had owned another shop for eight years in Lake Park as well. He never had any complaints and none since becoming a Maaco franchisee. The owner of the Mercedes is welcome to bring his vehicle to the Lake Park location for proper repairs under his warranty.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
