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Continental Airlines Complaint - Worst service ever!!! - Boarding treatment...
Boarding treatment... - Complaint
PITTSBURGH, PENNSYLVANIA -- BEWARE FLYING CONTINENTAL FROM PITTSBURGH! Yesterday I had the, without a dobut worst experience of my 20-plus career flying- not just on Continental, but on ANY airline. Upon boarding the 1st flight of the day from Pittsburgh to Houston, a verbal announcement was made (the PA system is faulty), asking if there were any more "confirmed seat holders" yet to board. I approached the check-in desk with my boarding pass and was told to board. Since the line boarding was still all the way out the jet bridge I told the Continental desk check-in person CAROLEE (Supervisor #G2530) that I was going to step across the way and quickly go to the restroom before boarding. I was told I could not and that my seat would be given away and the door closed, forfieting my being allowed to board the flight. Upon returning in less than 2 minutes, I was banished from the flight, my seat was given away and the door opened again to allow stand-by passengers to board. None of this had any bearing on the flight's departure as no baggage was involved, nor did my wishing to utilize the facilities in the airport alter the standard boarding procedure in any way.
I know this to be fact because I recently surpassed the half-million mile career mark with Continental and am currently listed as a GOLD member in their frequent flier club. Since I do fly regularly, I'm well aware of the standard practices. I was shocked at the treatment I received- to the degree several other passengers offered me their contact information in the event they may be of assistance in confirming what transpired.
Upon recovering from what happened at the boarding station, I then went back to the gate agent to see what options I would now have to endure. Both the agents working the main gate conveyed having seen similar treatment from CAROLEE previously.
The original flight was scheduled to depart at 5:50am. After not being able to board the next two flights via stand-by status (8am & 11:30am) I was finally granted a seat on a 2:30pm departing flight. The other agents expressed their sincere apologies, I was offered a meal vouchure. I actually felt bad for them to have to work under such tyrannical conditions.
Above my own concerns- I came away from it all thankful I am healthy enough to have only wished to pee before standing another 20 minutes in the jet bridge. I couldn't help think of someone less healthy that may have needed the contend with a more serious medical condition.
My advice when traveling out of Pittsburgh would to be to dehydrate yourself or better yet AVOID flying Continental.
I know this to be fact because I recently surpassed the half-million mile career mark with Continental and am currently listed as a GOLD member in their frequent flier club. Since I do fly regularly, I'm well aware of the standard practices. I was shocked at the treatment I received- to the degree several other passengers offered me their contact information in the event they may be of assistance in confirming what transpired.
Upon recovering from what happened at the boarding station, I then went back to the gate agent to see what options I would now have to endure. Both the agents working the main gate conveyed having seen similar treatment from CAROLEE previously.
The original flight was scheduled to depart at 5:50am. After not being able to board the next two flights via stand-by status (8am & 11:30am) I was finally granted a seat on a 2:30pm departing flight. The other agents expressed their sincere apologies, I was offered a meal vouchure. I actually felt bad for them to have to work under such tyrannical conditions.
Above my own concerns- I came away from it all thankful I am healthy enough to have only wished to pee before standing another 20 minutes in the jet bridge. I couldn't help think of someone less healthy that may have needed the contend with a more serious medical condition.
My advice when traveling out of Pittsburgh would to be to dehydrate yourself or better yet AVOID flying Continental.
Comments:
Posted by MDSasquatch on 2011-11-08:
Whenever I fly, Continental is my last choice. I will pay more to a different airline to avoid these fools. Their customer service is the absolute worst in the industry. Good Review.
Posted by Bete Noir on 2011-11-08:
CO rated #1 amongst business travelers in the US for as many years as I can remember.
Once your boarding pass is scanned you must board the aircraft unless you are taken off the manifest and thus offloaded from the flight. This is a procedure set forth by the FAA not the airlines beyond the gate is considered planeside.
20 minutes in a jetway? Methinks a bit of embellishment considering no B777's visit PIT and that's about the only equipment. If you are as you claim a OnePass Gold why weren't you in boarding group 1? Never more than 20 people even on mainline equipment - no waiting in jetways for Golds.
Once your boarding pass is scanned you must board the aircraft unless you are taken off the manifest and thus offloaded from the flight. This is a procedure set forth by the FAA not the airlines beyond the gate is considered planeside.
20 minutes in a jetway? Methinks a bit of embellishment considering no B777's visit PIT and that's about the only equipment. If you are as you claim a OnePass Gold why weren't you in boarding group 1? Never more than 20 people even on mainline equipment - no waiting in jetways for Golds.
Posted by onlooker on 2011-11-08:
The person who controlled access to the plane gave you clear instructions regarding what she would allow in the boarding process. You walked away.
Please follow up with the airline.
Please follow up with the airline.
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