American Express Complaint - American Express / Costco Card
LAWRENCEVILLE, GEORGIA -- In August of 2011, I applied for an American Express/Costco card.
My credit is excellent but the card was declined because I had a credit freeze on my credit account.
I removed the freeze, the card was issued on September 19, 2011; as of this date, November 7, 2011, I still do not have it.
I called A/E many times in an effort to get the status on my application; on more than one occasion, I had to try to communicate with their representative who spoke in such heavily accented English, that I could not understand what they were saying.
A/E told me that the card was mailed on October 20.
Finally I called Costco customer support for assistance; I talked to supervisor, Judy Koon who told me that the card was mailed on October 28 and that I should have it in about 10 days.
I called customer support about 8 days later, stayed on hold for more than 5 minutes. When the c/s employee answered, I told her I was having a problem getting an A/E card issued and wanted to talk to Ms. Koon.
Her response, "Are you calling American Express or Costco/"
In frustration, I raised my voice and said that I wanted to speak to a supervisor.
The employee said she couldn't help me and broke the connection.
Subsequently, Ms Koon called me and left word that the card was indeed mailed in Seattle on the 28th and I should have it by mid November. Mid November is 18 days from the date of mailing; she had previously told me I would receive it in 10 days.
On November 5, I went to the Costco store at the Mall of Georgia; the store was packed with shoppers as is the case on weekends.
When I presented my membership card at checkout, I was told that it had been cancelled and that I would have to go to the service desk to have it renewed.
I had to wait more than 20 minutes to be waited on, got the card renewed and had to go through checkout again.
I am canceling my request for the A/E card. (:-(!!!