Vanderbilt Mortgage and Finance Complaint - Lack of Customer Service
MARYVILLE, TENNESSEE -- My mortgage was sold to Vanderbilt Mortgage a year ago. I can not get a coupon book to save my life.....they tell me they are sending them, but they never come? 5 -6 requests, at least!!
Home Owners Insurance.......they send me letters stating I need to send proof of insurance and I did 3 times 3 different ways.....then I receive insurance information from another home owner ins. company that it has been forced by Vanderbilt Mortgage??? What is going on?? This is crazy. I have emailed, called and written with NO response, but if I am a day late on my mortgage payment someone manages to give me a call....Horrible company, horrible. I don't owe much on this mobile home or else I'd refinance just to get it out of their hands, because I really don't think they should be in business.