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Encore USA Complaint - Software Products from Encore USA

Review by ckf on 2011-11-09
CEDAR RAPIDS, IOWA -- Purchased Hoyle Card Game Classic via Internet. They showed a picture of one product on site (boxed, sealed DVD) but shipped the DVD in a sleeve that was obviously copied. The program does not work...multiple tries by myself and a tech @ $75 an hour were in vain.

When I contacted company for return, I was told I would have to send product back ($9.99 refund). Their shipping charges of $6.45 was not refundable and I had to pay for the return shipping. With time and money spent to date, I am in the hole. I also waited 24 minutes on hold for a rude customer service person to tell me I had to go to the website and pay to have this defective, bait and switch product reviewed for a refund. DO NOT purchase Encore products which are also sold through Amazon. If you have one glitch, you will be told the company policy rules, etc.

Thank you for supporting the boycotting of Encore software products.
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