Citifinancial Auto Complaint - Harassing Creditor Calls
FLORIDA -- 2 months ago I received a call at my work from a collections person employed by Citifinancial Auto named Richard Morrow. He was calling in regards to my delinquent payment. I informed him that I am not allowed to receive calls at work regarding personal matters. I told him that I was happy to make payment arrangements and requested not to be contacted at work again. One month later, he called me at work again about another payment. I informed him a second time that I was not to have those calls at work. I reminded him that he was told the last time not to call me at work. I made payment arrangements and took care of that payment. My July payment was past due and on Monday my money order went out in the mail. I called Citifinancial Auto to tell them that I had made the payment and told them when to expect my August payment. Well this morning, Richard Morrow called me again. I was angry by this point because under FDCPA guidelines it is considered harassment for a creditor to continually call you at work after you have either verbally or in writing request that they not call you at work. I angrily told him that this is the third time I told him not to call me here. He said, "Well I'm really not concerned about that right now. I'm concerned about this payment". I told him that I already called to report I made a payment via money order. He questioned me and asked if I had proof of a money order number. I sure did and I gave it to him. After I got off the phone, I called back to get a mailing address to mail a complaint letter to his supervisor. Richard answered and refused to let me speak to his supervisor and put me on hold continually for over 30 minutes. I hung up and called back and he picked up the phone and put it down. I heard office noise going on in the backround but no one was on the other end of the phone. I am about to seek legal advice if I don't get the name and address of this supervisor within one week. Richard Morrow will be sorry he ever knew who I was because he'll be out of a job once I get ahold of his supervisor.
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