Burlington Coat Factory Complaint - Refusal to purchase
EDMONDS, WASHINGTON -- I only get out with out my kids to shop about four times a year. Yesterday I had one of these opportunities. One of the items I wished to purchase was a toddler dress. I found it on a rack with other items that looked to be on a sales type rack in the back of the toddler clothes section. When I went to the cashier she had a hard time ringing that item up because the bottoms that come with that dress where missing. I told her that was ok I assumed that was why it was the only one left in the jumble of other clothes on the rack I found it on. She called a sales representative from the kids department who then looked for the bottoms. I was in a hurry and said that's fine I'll pay for it as it is. She said she couldn't do that. The sales representative came with out the bottoms. The manager was called and after waiting all that time she said that she could not sell me the dress as it was. The reason was that they couldn't separate the outfit. I said there were no bottoms with it and the sales representative couldn't find it either. The manager said that she couldn't sell me the dress for full price. I said I'd pay less for it then. The manager then said that she couldn't do that either because if I returned the dress I would get more money back for the dress then I paid since in their system it would show I had paid full price. I was not happy. They had wasted at least 15 min. of my time while I was in a hurry and in the end the best they could do was ask for my phone number and call me if they found the bottoms! I can't believe that a store would not let me purchase something they had on their racks to purchase. I can't believe they would choose to loose money by me not purchasing an item they had for sale! Plus I can't believe they would call me a thief in that they assumed I would be dishonest and return the dress to gain a few bucks! Plus I still don't see why they wouldn't have just sold it and put a note on the sales receipt. I have normally been very happy with Burlington Coat Factory but this put a real stink on them for me.
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