Sears Complaint - Water Softner Installation Scam
KATY, TEXAS -- Purchased a high end Kenmore water softner from Sears with delivery and installation in my brand new home. The builder stubbed out the plumbing for the water softner installation. The subcontractor from Sears dba J-Star Service, Inc did not show up on the installation date, nor after multiple phone calls. When he finally showed up days later he demanded my wife pay $400 additional dollars for the installation. Multiple phone calls to Sears customer service has resulted in nothing. I was told that they would call me back with an itemized list of what the plumber said I needed but never received a call. More calls resulted in no action. I am ready to return the water softner by throwing it thru the front window of their store.