America Online Complaint - Bugs in AOL
Well, about a month and a half ago, I decided to download AOL 7.0. Things were going smoothly until I realized that my Internet access was being restricted and every time I went to the Internet, my screen would freeze. I called up AOL Tech support and they told me that the problem was with the manufacturer of my computer, Hewlett Packard.
I called Hewlett Packard and they hooked me up with some 900 number that charged me $2.50 a minute (up to $25) to see what's wrong with my computer. Turns out my modem connections were fine, it was AOL that had the problem (according to Hewlett Packard).
I deleted AOL from my computer and put in an AOL 6.0 CD and re-installed it. AOL still screwed up my Internet access but I had clear access to Microsoft IE. Now my AOL connection is 'on its best behavior.'
To help keep me as a potential future customer, I would like the following:
For AOL to refund my $25 and get all the bugs out of 7.0.
At the very least I would like a response from your company regarding this incident. Thank you for your time.