Dunkin Donuts Complaint - Terrible Customer Service, Nasty Cashier
RANDOLPH, NEW JERSEY -- I am writing about my last experience at Dunkin Donuts store # 302996 in Randolph, NJ.
I went there a week before today, and had a large order for the office I work at. One of the things on my list was a medium hot water. When I went back across the street to my office, I looked at the receipt and noticed that I was charged for an extra medium coffee, as opposed to a hot water. I called the store up and spoke to the Manager, Mac. I identified myself as “Krysti, the girl who always comes in with an office order in a scrub top.” I explained the situation and said if I come in next time, could I get a free medium coffee instead of going back there at that moment to be reimbursed. Mac said yes.
I went in today, 11/10/11 at 10:17am with yet another office order. I saw Mac standing next to the cashier, Kris, and I handed her my written down coffee-order and I said “I was here last week and got charged for a medium coffee when I had a medium hot water. Mac said I can get a free coffee.” Mac looked at me, and nodded his head. The cashier, Kris, raised her voice at me and said “Oh, no you got two hot waters last time! I charged you for two waters. And you know what? Thats 50 cents. Oh no no wait, thats 75 cents because you wanted lemon packet on the side.” I responded “No, I only got one water. “ She again tried to argue with me, then asked another co-worker, and they said one.
Kris pushed my list back at me, and demanded that I read it to her this time. I said “You want me to read all this to you?” She said “Yes.” So as I was reading her the list, she was talking to me with a nasty condescending tone of voice the whole time. She put a total of 5 coffees in front of me and told me what they were. I pointed to one coffee and asked “Is this the decaf one?” Kris threw a pencil my way and told me, the customer, to write on them what each were. Last time I checked, it was the Dunkin Donuts employees job to write what each coffee was, not the paying customer.
She kept mentioning about the water, and she told me I am only going to get a 50 cent discount. I said “whatever” to her. She then started shaking her head back and forth and said to me “you want lemon with this? Lemon with this I charge you more.” This place doesn't even have real lemon, they have lemon packets.
I will never return to this unprofessional place of business again. I go there at minimum twice a week for the office I work at, spending an average of 10-15 dollars worth of coffees and sodas each time. I am always friendly and thanking them for their service, yet the employees are always nasty and rude.