Alamo Car Rental Complaint - Never Again!
DAYTONA BEACH, FLORIDA -- I had stopped using Alamo years ago, after being treated rudely by the same representative for the third time, but I forgot and responded to a special at a good price (booked on Travelocity.) I'm usually pretty good at fine print, but missed the fact that I was pre-paying with my credit card, not just holding a reservation. The counter representative informed me that my husband couldn't be a driver, since my name was on the credit card. I was so surprised that I forgot that he is an authorized user on my credit card, which might not have mattered anyway. First she said it would be $9 a day to include him as a driver, than lowered it to $5. I asked if Alamo still gave Delta Sky Miles with their rental agreement. She said yes, but I couldn't have it since I had prepaid. She wasn't especially friendly, but I don't blame her for being tired of explaining those policies to people every day. It has been years since I dealt with a car rental company that didn't automatically include the spouse as a driver. I wouldn't have objected to paying more for the rental, but highly object to the lack of "truth in advertising" in several areas. I don't like feeling grumpy and manipulated in the first ten minutes after reaching my destination. I will never ever rent from this company again.
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