Maytag Parts Complaint - Sold overnight service without providing it
BENTON HARBOR, MICHIGAN -- Called to order parts for my range. I was told I could pay for overnight shipping, which I did, because I have a catering job and needed my range repaired as soon as possible. It was after 6:00, so I asked point blank, "If I pay for overnight shipping, will I have it tomorrow?" The salesman assured me I would.
When I called to find out why I haven't received my part, I was told it would be shipped out today (which is when I was supposed to have received it) and would receive it tomorrow. I told her I would like to have the overnight shipping charge removed from my charges. She refused. I asked to speak to a manager and she put my on hold for a while. When she returned, she said SHE spoke to her manager and that he would not refund my money. I asked again to speak with him and she would not let me.
They have me over a barrel, because I have to have the part, but I will never buy Maytag again. I was under the impression that they were excellent customer service...I have not found that to be true.
More Reviews on Maytag Parts: