HomeEverything Informative - Flawed Google seller rating?
BROOKLYN, NEW YORK -- I have posted more details on one of the consumer rating sites. The short summary is that I placed my order with HomeEverything.com (HE) on 8/23, and cancelled on 10/19 after being repeatedly told that the item was arriving from the manufacturer to HE (not even to me, to HE) in a few weeks / couple of weeks / next week / next week / next week ... It then took 2 weeks and several emails from me for the CSR to supposedly "speak to the billing supervisor about the refund processing delay" and to send the refund confirmation. My statement showed that the refund transaction date was 8 days later. [By comparison, when I cancelled with Kitchensink.com, the refund transaction date was on that same day.]
Anyway, I was in this whole mess because of my failure to do thorough research, and was over reliant on the Google seller rating.
Google showed an aggregate rating of 4.7. After the fact, looking at the individual review sources that made up the Google rating (number of reviews in parenthesis), the ratings from most sources are substantially lower than the Google aggregate rating, literally the sum is greater than the parts.
epinions (948) 3.5/5
resellterratings (705) 2.95/10
Yahoo (428) 3.9 /5
pricegrabber (383) 4.6 /5
bizrate (173) ?/?
trustpilot ( 1) 1/5
Interestingly, Google search results show that HE was rated as high as ~6.5/10 on resellerratings.com just a few months ago (as opposed as 2.95/10 currently). There are numerous 1 star reviews on there similar to mine.
In my opinion, Google seller rating is flawed, and probably does not reflect the most current conditions. I made the mistake of relying on just the one source.