Jennifer Convertibles Complaint - Sofa Damages
NY -- I purchased a 3-piece leather sofa set from Jennifer Convertibles (5) years ago. It is the same model as the previous illustrations noted by other individuals in this comment section. I also purchased the protection plan at the time of initial purchase.
I was instructed to contact the service dept. which handles the maintenance of my furniture bet. 6 months - 1 year after the initial purchase to re-condition the leather. I called for service a total of (4) times due to the fact that they cancelled (at the last minute or never showed up to my home) scheduled dates on the fist 3 occasions.
My furniture is peeling so so badly on all (3) pieces and one of the seat cushion seams unraveled. I recently called the store location where I purchased the furniture and they referred me to customer service. So far, no response from them on several attempts. Furniture is terrible. NEVER again will I ever spend my $$$ there.