Quest Diagnostics Complaint - Don't go as a walk-in
RANDOLPH, NEW JERSEY -- Don't go as a walk-in as the waiting time is ridiculous and the front desk calls up walk-ins out of the sign-in order. I had patiently waited for 1 1/2 hours when the front desk called a "walk-in" gentleman that signed-in AFTER me. I immediately asked why she was calling the walk-ins out of order. She said that she had to monitor his test. I pointed out that she had no idea what test I was there for or that of the other walk-ins in the waiting room. As such, how could she correctly assess priority appointments? I don't think she cared. After an hour and a half, I walked out disgusted. I will NEVER use Quest Diagnostics.
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