MoHawk Complaint - MoHawk Carpet - Three rooms, hall and closets - Problem with carpet.

Posted by Alain on 2011-11-13:

If nothing else, you might let both Mohawk and Lowe's know you've expressed your dissatisfaction on a public consumer site. Taking the time to tell other consumers about your experience is very helpful and thank you!

Posted by Skye on 2011-11-13:

I'm sorry this is happening to you, and how they will not take what you are saying and proving about the carpet seriously.

As Alain, mentions, contact Mohawk. Here is the contact information for them. They need to know about the problem you are having with their carpet. They are a reputable company, and will stand behind their products.

You can contact Mohawk at:

http://www.mohawkflooring.com/contact-mohawk/default.aspx

Posted by corktrav on 2012-07-29:

Well I tried the link to Mohawk it didn't work for customer complaints. Really did I think it would?? But I don't know if you got your carpets replaced but sounds just like mind of course like everyone says the only thing you get back from Mohawk are letters stating there not going to anything about the carpet of course my is normal too ha its just blooming which is a normal thing for my carpet I have been fighting them for a year and a half to have nothing done My carpet within a few weeks look wore out also. I had the same problem thinking it was my vacuum went out a bought a filter Queen well guess what it wasn't the vacuum. It"s the cheap yarn they use on the carpet. they put a warranty that covers hardly nothing put 15 20 or 25 years on it. as the person above said they need to know the problems with their carpet well that would be nice.
They really don't care it they did they would stand behind it for their name sake.

Posted by Ken on 2012-10-07:

I experienced the same thing - completely destroyed old vacuum and it's still shedding after a year. Seems to be poor quality product.