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Maytag/Whirlpool Complaint - Bravo Washer and Dryer Are Junk - What Service?

What Service? - Complaint
Review by Isla on 2011-11-11
My husband purchased the Maytag Washer and Dryer for me last Christmas. I hate these machines. I TOTALLY HATE THEM! It takes twice a long to do the laundry because you can only do a quarter of the load. Then the sensor has to think about how much water it needs to fill the machine. It spins around and thinks about it again. So for 5 tshirts, 3 nightgowns and two pairs of shorts, it takes almost an hour to wash. Yesterday, the washer said the load was DONE. When I opened the lid to put the clothes in the dryer, they were soaking wet. The washer never spun.

Now today, the dryer drum is banging from left to right and service can't send anybody here until Tuesday. What happened to Monday? It's not a holiday. My wash is up to the ceiling. The machines are TOTAL JUNK and their service department is terrible. I would never recommend these machines to anyone. We are ready to roll them to the curb.

Shame on you Maytag.
Comments:
Posted by Venice09 on 2011-11-11:
I hope you are taking this out on Maytag and not your husband. :)

People do seem to hate Bravo and Cabrio washers. That's why it pays to do some research before purchasing. I know what it's like to be stuck with a washing machine that doesn't work the way it should.

It the washer is still under warranty, keep calling for service. Hold Maytag accountable for selling you junk. Don't give up. Persistance can pay off.
Posted by At Your Service on 2011-11-12:
That's frustrating that you're unhappy with the units. Bravos are actually pretty well rated by a lot of the consumer publications. It is true the the H.E. systems usually take a little longer to wash, but drying times are significantly less and you're able to wash two to three times the amount of laundry within one batch.

Have you checked with a different service center to see if they can get someone out any sooner?
Posted by Venice09 on 2011-11-12:
"you're able to wash two to three times the amount of laundry within one batch."

Not according to the OP, who states "It takes twice a long to do the laundry because you can only do a quarter of the load. So for 5 tshirts, 3 nightgowns and two pairs of shorts, it takes almost an hour to wash."

My standard washing machine could handle that load easily, and everything would be clean in 30 minutes or less.

Posted by WP2008 on 2011-11-14:
Hi my name is Kyle and I am a representative of Maytag. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do l address, along with the model and serial number of the appliance you are having concerns with. Please also include what site we contacted you on forplease reach out to me via e-mail at Maytag.Digital@Maytag.com please include your full name, user name, physica our records. Thanks

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