Best Buy Complaint - Unethical treatment of consumers/geek squad/extended warranty
WEST DUNDE, ILLINOIS -- In West Dundee, Illinois on Route 72.
I received a Canon digital camera for Christmas 2004. My husband purchased the extended warranty-with all the usual promises Best Buy gives you honoring an EXTENDED warranty.
Yesterday, 8/19/2005 I bring in my camera which has not been functioning properly. Kyle, Geek Squad comes out and INTERROGATES me. Before any other dialogue He questions me if I had gone on vacation with the camera, how have I been using the camera, did anything happen to the camera while using the camera- did I go on a boat.,etc..
---I was speechless--He blind sided me----
--Then Kyle tells me it was his professional opinion that I should just forget about sending in the camera for evaluation and just BEST BUY a new digital camera today. You see, Kyle's professional opinion is that the camera sustained physical damage and that the warranty won't be honored. He had worked there long enough to know. I shouldn't waste the 2-6 weeks it is going to take for the evaluation of the camera. A new camera is the BEST solution for me.
After ME having to convince Kyle that I would yes like to take advantage of the extended warranty, he relucantly processed the paperwork needed to send the camera off. Chuckling with a co-worker in the process.
Now as you read this it seems innocent enough that maybe Kyle does have a professional opinion. The point being, my dear readers, is that it never entered Kyles head to give the consumer the benefit of the doubt. I didn't abuse the camera, it never was dropped. The issue with the camera is that the lens was tilted. Sometimes pictures were out of focus and other times they came out just fine. But Kyle says----this HAS to be physical abuse.
He then wishes the BEST for me, by saying for your sake I hope its not physical damage and it is repaired. Well it certianly didn't seem like he wished the BEST for me--the only BEST he wanted was for me to BEST BUY another digital camera.-------
I am using his personal name because I so mad that I was treated with such disrespect being 20 years his senior--It saddens me that his condescending ways are acceptable to Best Buy.
Kyle, you need to re-examine your methods in dealing with the consumer. Thats my BEST professional opinion.