CVS PHARMACY Complaint - Lead Pharmacist at CVS in Leonia
LEONIA, NEW JERSEY -- BE AWARE: When you have a prescription on automatic refill and the refills run out. BE AWARE!!! The lead pharmacist filled it with a generic form of the medicine. When I finally caught it, she states the doctors fault!!!! Because he did not specify!!!!!!! ONLY for 5 years I have had the real medicine.
1. if she was doing her job, she would have asked 2. she would have notified us if we wanted the generic form 3. when confronted, she played like she did not know what we were talking about.
The lead pharmacist stated she would log it into the computer and we could pick it up and return the 90 pills of generic medicine. She stated the pharmacist working would know everything. I stated my husband would be driving 70 miles to pick it up the next day because we were away.
He drove there 1. nothing was logged in the computer 2. pharmacist working did not know 3. no pills were available!!!!!!!!! This is an outrage and this person is the Lead Supervising Pharmacist at CVS in Leonia NJ !!! Unbelieveable .