Bank of America Complaint - My Money isn't Good Enough or are You Just Too Lazy?
CARPENTERSVILLE, ILLINOIS -- After 6 years of pain and suffering, Hubby and I finally did it. We were down to the last payment on his car. Even when we were short on cash and had trouble buying groceries, by golly, we made that payment. Rather than paying the car off the way I made every other payment (online), I wanted to go into a branch with that final check and get a receipt that something akin to "paid in full." I had the 10-day payoff quote letter printed out and in my hand when I went into the branch on Randall Rd in Carpentersville yesterday. Now, granted it was near closing time (my clock said 12:50), but the doors were unlocked, so I went in. I went up to the teller and explained the purpose of my visit. Right away some lady in a suit (didn't get a look at her nametag) asked if I had a payoff letter. I handed it to her and it took her several minutes to read it (meanwhile, the teller was asking one of the other workers to lock the door). Then she handed it back to me and said I couldn't make the payment here. I had to mail it in to BOA. Excuse me? It is the 21st freakin' century and I have to mail in my payment like it's 1989? I don't think so. She went on to explain that they could process my payment here but there was no guarantee that the amount would pay off the loan and there was no one for them to call to verify the amount. Again, excuse me? I have a payoff quote letter that is good through 11/22 and you can't guarantee anything? Forget that. I decided that they just didn't want to make an effort that close to closing time. I left, called the customer service number, and got someone right away, so obviously they were lying about that too. The woman on the other end of the line told me that they absolutely should have been able to take my payment with no difficulty since the expiration date for that payoff amount was 10 days out. I asked if I could file a complaint against the branch and she recommended I just call the branch on Monday and complain directly to the manager. Meanwhile she said she could take my payment over the phone, but I declined. I ended up going home and just transferred the funds electronically, but it wasn't as satisfying as handing a real check to a human being would have been.
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