Tree Classics & Balsam Hill Complaint - Tree Classics & Balsam Hill Review - Buyer Beware Pyramid Scam
REDWOOD CITY, CALIFORNIA -- First off, I'm a former Balsam Hill customer who then bought a tree from Tree Classics in the hopes of getting something of a better quality. That didn't happen. Not only was my "Balsam Fir" rated "overall best" by Good housekeeping (yea right what a joke) completely fake-looking and sparse, but after 1 season lights all over it started going out. They claim that if one goes out the rest stay lit, that was a complete lie.
Next year in 2010 I bought a tree from Tree Classics "the worlds finest artificial Christmas trees" ...so they claimed. Well, found out again that this time not even 1 season went by before lights started going out all over the place. I called the company and was told that after Christmas we'd be able to bring the tree there for a fix no problem.
February comes 2011 and I find out the company phone was disconnected, they are out of business!!!!! To make matters worse, I find out two weeks ago through emails and online reviews that Tree Classics' name and website address was bought out by NONE OTHER THAN BALSAM HILL. Hilarious and ironic as that is, they are using some made-up parent company name called "Heavenly Holidays" to hide their own horrible brand and trying to separate themselves from another horribly rated brand. Its like trying to put out fire with fire with these people. So now I find out that treeclassics.com is owned by balsamhill.com, balsam hill also owns treetopia.com and Christmastreemarket.com. So they have all these pyramid scam sites all over the place selling the exact same products to different, unsuspecting clients. Its abominable and should be shut down!
After calling the new owners of treeclassics.com (balsam hill) I talk to a rude individual who knows nothing and says they cannot help us in regards to ANY Tree Classics warranty. So they buy the name and take no responsibility for any customers its an absolute joke.