Ford Flex Complaint - I bought the car in full and then six months later, they wanted more money...
THOUSAND OAKS, CALIFORNIA -- Kemp Ford
3810 Thousand Oaks Boulevard
Thousand Oaks, CA 91362
Although I have moved across country, I seem to be getting bills from Kemp for a car for which I already paid in full. The obvious proof of payment in full is the pink slip, which here in Connecticut is actually blue, that I hold in my possession.
When I bought the car, I did not even haggle on the price. This was because the Flex was a tough car to find and I was happy enough just to have one. That said, your company got full price on a car. Now how often does that happen?
Furthermore, it is your company’s job to get the paperwork and price right. I cannot believe that you are coming after me for an additional and paltry $31.00 on a $48,000.00 transaction. You really couldn’t just pay it and not irritate me so? Really?
But I digress. And, I am floored to read that your company ominously intends to, “take further action” if I don’t immediately remit the $31.00. What are you planning on doing? Taking me to collection for a debt paid in full?
Kemp Ford is out of line. I own the car. You guys said so when I wrote the check. I did not determine the taxes and such. You hire a finance manage who’s sole job is get the paperwork right (oh, and try to get me to purchase things like underbelly protection).
You and your company are not entitled to come after me for additional funds. I met my contractual obligation to you. Likewise, I am not allowed to pursue a post-purchase discount from your firm. That’s because we are both bound by a contract that stipulates I pay what you say I owe and then you give me the car in question.
It’s very simple really. But you have, for a mere $31.00, incensed a customer who was just tip-toeing her way back to supporting an American car company.
Don’t threaten. Don’t be obnoxious. If you owe the DMV $31, pay them. Leave me alone. In fact, do one better and apologize. You can send my apology letter to the address below. A complimentary oil change would be nice too…