Mimi's Cafe Complaint - Complaint against Mimi's Upland
UPLAND, CALIFORNIA -- We have been enjoying Mimi's Cafe for years. My husband and I frequent Mimi's in Rancho Cucamonga and Upland quite often. This complaint is to Upland the week of November 1st. We experienced what we thought was a very inexperienced waitress. Service was extremely slow and she didn't refill water/coffee/check on us, etc. Food was extremely slow in coming out but since we were in no hurry we were patient. As we left we talked with the manager and explained the situation, trying to be understanding but felt he needed to be aware of the problem expecially since this seemed to be a one time event.
A week later we arrived with ten people for a birthday celebration at the Upland location. We had a different waitress. Her smile was nice, but service was minimal and she didn't seem to be aware of our needs or pay any attention to them. We mentioned to the manager we hadn't received our drinks and he said, "she'll be coming soon" but didn't apologize. Some of our food arrived one or two at a time approximately 45 min to 1 hour later. The last food that came was over 20 minutes after the last plate was served. We informed our waitress of our birthday celebrant, she told me to remind her if she forgot. After another 1/2 hour she brought a dessert with a pink unlit candle then apologizing for not realizing it was a gentleman but should have served it with a blue one. She did not offer to light the candle and disappeared again. As we left we spoke with the manager who was the same man we had spoken with the week before about our situation. He did not seem overly concerned treating the situation rather lightly.
We owned and operated a family restaurant in Upland for seven years. We know the difficulties one faces as manager however the attitude of the waitress and the manager were unacceptable to us. We will not go to the Upland Mimi's again until we hear of significant changes.