Enterprise Rentals Complaint - Worst Mistake I Ever Made Was Renting From Enterprise
SOUTHAVEN/HORN LAKE, MISSISSIPPI -- I made a revervation for a car about a month in advance for my November wedding. I askd for a car for 5 days. I askd wht would I need to rent, the agent told me a debit/or major credit card and a check stub. so I'm waiting till its time to rent which was nov.9th I go to wht I thought was the right location to pick up my vehicle and they told me I was at the wrong location but they could help me so I got there around 9 and I ended up leavin there around 10 because 1 person was going to help me a white female but she had a customer 1st so she asked her white male co worker too but before he even knew what was going on he told me we can't help you like it was a problem w/ my skin color or something this was in horn lake, ms. so I left and went to the southaven, ms location where the rental was 1st made. I get there and they asked me for everything I was not told to bring along w/ wht they wanted. I was told a utility bill would do but not exactly a gas or light bill would do, water doesn't count as a utility. when I finally got all my paperwork they put everyone else in front of me that came through the door even though I was 1st and ready. once I did get approved, they told me we don't have a car all we have is a truck and we will give it to you for the same price as if this was helpn me. I was there until 2;00 P.M. and I arrived around 11a. m..So I was then told wht I was going to be charged and tht I would get a deposit back upon return Monday, i tried returning the car in 4 days they told me yes we would accept it at a open location but we charge 50.00 to take it to the regular location tht was fine but whn I got there they wouldn't take it, they wouldn't give me a deposit back, nor would they give me the difference so I just parked the truck overnight at its regular location. whn Monday nov.14th rolld around I gave them their keys they walked over the car and was about to check me out whn I noticed on the receipt the car went up, their was no deposit because they told me they used their insurance. they charged me an extra 30.00 for their insurance as well and told me that this is why I didn't get a deposit because I used there insurance when I already was told they were using mine, at this point they were just telln me wht they wanted me to know because my bill went from 283.09 to 410.58 so I stormed out the place and told them I will never rent from Enterprise ever again because you all made wht was supposed to be a great weekend a unforgetable nightmare.