Airtran Airways Complaint - Our Airtran return flight was cancelled and noon told us!
PORTLAND, MAINE -- In August, 2011 I booked round trip business class travel for our 20th anniversary. We were scheduled to travel in December, 2011. I was recently on the Airtran site looking at options of departing a day earlier and when I put in the return date we were booked for I kept gettin a message that said "There are no flights available for that day, they may be full, or unavailable."
I assumed they must be full, so when I called Air Tran to change our departure to a day earlier I happened to mention it to the agent and asked if the flight was full? She asked me to hold the line, when she came back she informed me that due to a schedule change ( for which I had not received any info from AirTran) my connecting flight out of Baltimore was going to leave before my flight from MBJ arrived.
There is only one Air Tran Flight a day, so now anyone traveling from Montego Bay to connect in either Baltimore or Atlanta has no way to get home? Is this legal? I was offered no alternative from Air Tran, only that I could cancel and lucky for me my business class tickets were refundable. I contacted their customer service department via email and was offered a $50 travel voucher towards future travel on Air Tran to "restore my confidence in them." Really?!
I am now forced to rebook on another carrier and my departure date is now less than 30 days away. Availability is limited and fare prices are sky high and I have no option but to book them.