Dollar Rent A Car Systems, Inc. Complaint - Do Not Use Dollar Car Rental
CLEVELAND, OHIO -- I made a reservation with Dollar Rental car and received a confirmation number. When my huband and 4 other people arrive to pick up the car he was told that our business debit card was declined. He immediatly called me, I assured him that there was no way the card could be declined. Then the Dollar agent told him that Equiqfax didn't approve our credit. My husband then when next door to the Hertz car rental with the same card and rented a car. I believe that Dollar didn't want to honor our price because of a golf tournament that was also in Cleveland. There is nothing wrong with our credit. What upsets me the most is why did they bother to give me a reservation number that was made with the same credit card, then at 11pm on a Saturday night in Cleveland Ohio not approve us? I can't image if that was my 70 year old mother renting a car and was told at 11 pm on a Saturday night at the Cleveland airport you do not have a car. I will never use Dollar and I will make sure everyone I know hears about my experience.