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Dollar Store Complaint - Refusing Credit Refund

Review by cherrybombboo57 on 2011-11-15
MT. VERNON, INDIANA -- We had bought Lotrimin cream, and I threw the box in the trash, but still had the receipt. It kept making my face very red and my rash to be more pronounced, so my husband took it back with the receipt, because we learned a long time ago they demanded receipt for refunds. They refused my husband a refund, because we didn't have the box the tube came in. How many people would keep a box?! My husband gives them good business every day of the week, and they still refused him a refund, even tho he had the cash register receipt. If it's not on a sign in the store or on the receipt, they should not be allowed to withhold a refund.
Comments:16 Replies - Latest reply on 2013-06-07
Posted by Anonymous on 2011-11-15:
That does sound ridiculous!

At this rate, we're all going to have build a giant storage room just to keep all packaging for all products just in case we need to return anything. I'm OCD so mine will be stored in categories, alphabetically, and by size.
Posted by Anonymous on 2011-11-15:
I already save boxes for most everything for at least a week, but we shouldn't have to. Retailers are intentionally making it more difficult to return items.
Posted by Anonymous on 2011-11-15:
Yes they are, John. I save packaging from electronic items, video games, etc, but never things like OTC medicines...this review makes me ask do I need to start saving the boxes aspirin comes in, or the packaging a toothbrush comes in??
Posted by trmn8r on 2011-11-15:
That's a shame - they should give a refund with or without the box. I'm a bit surprised that they would give a refund if this is an allergic response and not a defective product.
Posted by habelle on 2011-11-15:
I have to disagree here. The product was not defective, the customer just didn't like it. That's not really grounds for a return, that's a lesson learned. What is the store to do with half a tube of Lotrimin? That's a loss for them. Most clothing stores do not allow you to return an item you wore because it made your posterior look large. Why should they take this back, box or not? Companies are in business to make money, even if it's a dollar. A dollar lost is a dollar lost. I'm sorry you didn't like your purchase. Perhaps consult a doctor on what may be the best product for you.
Posted by spiderman2 on 2011-11-15:
I think your complaint would be better addressed to the manufacturer.
Posted by Anonymous on 2011-11-15:
Many stores take clothes back as long as the tags are attached and you have your receipt... some, like Kohls take clothes back without the tag attached and with no receipt. I don't think this is remotely close - the customer had their receipt, the product didn't work for them, as long as they met the return guidelines, it should have been no problem.
Posted by habelle on 2011-11-15:
Justcuz, we have to agree to disagree here. I bought some gross gum at Publix on Sunday. I blame the manufacturer for making a poor product, and my taste buds for not liking it. Not Publix for selling it to me. Because they are a wonderful store they likely would refund me. I don't choose to do that, because it was not their fault. Life is trial and error. I'm not going to give my ex boyfriends a refund because they bought me dinner and it didn't work out. I think we need to be a little more understanding of how the retail system works and learn to put the blame in the correct place. With all due respect. :)
Posted by CowboyFan on 2011-11-15:
The op buys a produce which she keeps using for a while "it KEPT MAKING my face very red." After she uses a lot of it, she wants a refund. Why? If I buy over-the-counter medicine and it doesn't make my headache go away, who would think I was entitled to a refund. Returns such as this cost everyone money. Common sense says if you buy something that doesn't work for you, but is not defective, you pay the cost.
Posted by Anonymous on 2011-11-15:
habelle, according to the return policy for Family dollar store (assuming this is the same as Dollar store), it says:

• If you are not completely satisfied with any merchandise purchase at a Family Dollar Store,
please return the merchandise (within 30 days) to any Family Dollar Store. If you have a receipt,
a refund will be issued to the original form of payment or exchanged for other merchandise item(s)

No mention of having to have a box. I'm still perplexed by this one and still say if the customer met the return policy terms they should have gotten a refund. We can definitely disagree, that's what this site is for, for all to express their opinions.
Posted by Nohandle on 2011-11-15:
I don't normally shop at a Dollar Store simply because there is not one convenient to me now. I will say there are a lot of return policies that state something akin to: If you are not satisfied with your purchase we will refund your money.

Let's just say I'm at a store and can't decide what shade of foundation I want to purchase, so I pick up a half dozen bottles of varying shades and brands. At home I decide which one I like and then return the rest (that I've opened) for a full refund. Golly I wish I knew that years ago when I would clean out the drawer in the bathroom and take those products to the office and there was always someone who wanted the makeup, shampoo, conditioner and other goodies. The products didn't work for me but the employees liked that particular brand.
Posted by At Your Service on 2011-11-16:
With all respect, is it really worth even trying to return something to a DOLLAR store? The time to do so is worth more than that.
Posted by Venice09 on 2011-11-16:
Just, if the information you posted is indeed the return policy for this particular store, then there should have been no problem returning the product. Also, I love your first comment!

I picked up the wrong item once at Dollar Tree. It was worth my time to exchange it for something else. I'm sure a lot of people feel the same way.
Posted by Anonymous on 2011-11-16:
AYS, who are you to to question what is important to someone or not?
Posted by jktshff1 on 2011-11-16:
+10 jc,
Posted by J. Greig on 2013-06-07:
Most places perform refunds with products they can resell, such as electronics. Although clothes can be returned I guarantee no store would take something back such as undergarments.

Don't get me wrong, some places will give a refund just to keep a customer happy. These same places are usually overpriced to begin with, so they can happily afford to do so.

Really though most stores will not take back something they can't resell. If there is actually something wrong with the product, and I put emphasis on "wrong", that's a different story. But in this case there was nothing wrong with the product its self, it just didn't work for you.

So in conclusion a product that is not defective and cannot be resold, probably not going to get a refund for that. You really shouldn't be surprised when you don't.

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