Western Motor Coach Complaint - Run away - fast...
LYNNWOOD, WASHINGTON -- Stay away! I cannot urge you strongly enough to find another company to do business with. All standards of customer service disappear once they have you on the hook.
I find concrete examples are always helpful in reviews. In our case, despite not providing the promised unit, they would not correct it; nor would they reduce the rental price accordingly. So there we were on their lot with a choice - take it or cancel our summer vacation. In addition, the unit was sent out broken (we found out later) and filthy (for example, lots of dog hair and kibble between the mattress pads). We learned after our trip that the staff knew this problem existed but were directed not to tell us. Making the unit usable again cost us most of a day and left two significant features of the unit unusable for 90% of our trip. Numerous other issues - some minor and some major - plagued us during our trip. Our request for a minor credit was rejected, as were requests to speak with the owner/manager. emails and further phone calls were ignored.
I'm not naive enough to expect perfection, nor (despite this rant!) am I a whiner, but I have never had poorer service in a business arrangement. I have also never NEVER posted a negative review like this. I'm compelled here because I want to warn others away a similar experience. The other review on this site is a perfect example of the crooked tactics they use. Bottom line - have a great time on your RV trip - just help make that happen by avoiding Western Motor Coach!