[X]
Write ReviewJump to 
2
Helpful
Votes
Votes
Avis Europe Complaint - Renting a car? Beware of Avis. - Car rental
Car rental - Complaint
LONDON, GB -- Renting a car? Beware of Avis. On June 2011 I rented a car with them in the north of Italy (Milan) and delivered it two weeks later in the south (Bari airport - reservation number 02255899BR2). On arrival the attendant immediately went to a spot on the sill under one of the doors (didn’t look at the rest of the vehicle, which we thought to be very strange) and reported a slight depression (no scratches at all). We told him we hadn’t caused said damage and he simply said it was not an Avis problem. Returning back home I was surprised to have been billed the amount of E$ 363.27 (over US$ 500 at the time) without notice!! I sent a detailed e-mail asking them to reconsider it since the evaluation was done at broad daylight whereas the car was delivered in a not well lit garage among other cars, and also the value was absurdly disproportionate to the ‘damage’. Having received no answer (except the auto-reply) a month later I sent another message restating the arguments and asking for a copy of the repair invoice and also the primary vehicle condition report. Two more months have gone by and they didn’t care to give any satisfaction whatsoever. We feel like we were the victims of a setup.
Comments:
Posted by Weedwhacked on 2011-11-16:
In Europe beware of any car rental agency. They know that when Americans are back home there is really nothing that they can do about their scams.
Posted by trmn8r on 2011-11-16:
I agree with the previous reply - be careful when renting a car in another country, whether it be Italy or Mexico.
The Canadians - I trust them, at least in most provinces...
The Canadians - I trust them, at least in most provinces...
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
