Poulan/Electrolux Complaint - Poulan Complaint Dept. Not Well Trained

Review by billybob3767 on 2011-11-16
I bought this Poulan #bvm200 lesf blower 11/11/10 from Lowes. I am 73 years old and certainly know how to use and care for equipment. For the last week my blower has been hard to start and finally wouldn't start. I took it to my mechanic, his comment was what junk the poulen equipment is. I later called poulen and they told me to take it to this shop and I did. They checked it out and said I had been using stale gas or finally mixing the fuel wrong. I called poulen and have been on the phone, disconnected, given the wrong extension and finally put on hold for 30 minutes to later find out the lady had gone to lunch while I was holding. Total phone time about one hour ten minutes and still no answers. The end results was talk to a persons voice mail and they would call me back. Just think how important that person is to be the top decision maker at a corp. As big as Poulan must be. Enough was enough, I called Lowes where I bought the blower and talked to a dept manager, a young girl very nice and she said bring it back and they {Lowes} would give me a up dated one at no charge. I have never had any problem with Lowes and I don't think it is fair they should eat the problem. Moral of this long story is if it says poulen don't buy the darned thing.

Comments:4 Replies - Latest reply on 2011-11-16
Posted by Venice09 on 2011-11-16:
Good review. Nice compliment for Lowe's, too. What a great way to treat a customer.
Posted by At Your Service on 2011-11-16:
This should have been written as a compliment for the retailer rather than a complaint for the manufacturer.

Surprisingly, even 73 year old gentlemen can have products go bad.
Posted by T on 2011-11-16:
If a shop said the problem was stale or improperly mixed gas... the problem should have been eliminated by using fresh gasoline mixed correctly. Unless damage was done by the stale gas, such as gumming of the carb that was unable to be cleaned out. Or, the engine was running so lean that it was damaged.

Kudos to Lowes for stepping up to the plate. I'm a bit foggy though on whether the first one had a manufacturing defect.
Posted by Venice09 on 2011-11-16:
Sorry if this review doesn't meet your approval, At Your Service. Why shouldn't the author have written a complaint about the manufacturer while acknowledging Lowe's? If that isn't diminishing the importance of a review, I don't know what is.

What difference does the OP's age make as far as bad products?

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