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Coach Handbags Complaint - Coach Doesn't Stand Behind Their Products - Purse
Purse - Complaint
GAINESVILLE, FLORIDA -- The seam ripped on my coach purse, I called them and they suggested that I send in the purse to them. I mailed the purse to the address given (cost $20.00 to mail the 1 item) only to have it returned a couple of weeks later with a letter stating they could not repair the item and I could have 40% off my next purchase. I was very disappointed to say the least. Here I have a $400.00 purse that I can no longer use. I did call customer service to complain and they gave me the $20.00 that I had to pay for the itme to be mailed to them.
Comments:
Posted by madconsumer on 2011-11-16:
sounds like they tried, but failed!!
i agree it would have been better to send you a replacement.
very helpful review!
i agree it would have been better to send you a replacement.
very helpful review!
Posted by drugdoc121 on 2011-11-16:
I'm curious- did you buy this at a Coach store, a department store authorized to sell Coach purses or a Coach outlet store.
Posted by unhappy999 on 2011-11-16:
This comment will probably get deleted but that's why I don't spend $400 on a purse. It sounds like they aren't any better than the $50 ones that I buy. All you are paying for is the name "Coach".
Posted by littleshorty on 2011-11-16:
If you don't want that 40% off coupon, I'll take it
Posted by Wally86 on 2011-11-16:
You still have that piss stained coach yaya?
Posted by littleshorty on 2011-11-16:
Yes, it doesn't smell anymore. I cleaned the puppy pee off of it
Posted by At Your Service on 2011-11-16:
Was it under any form of warranty?
Posted by onlooker on 2011-11-16:
You have tried the Coach route. One option is to go to a dry cleaner / tailor / invisible repair place. They may be able to fix the seam - if the thread holding the two pieces let go. If the cloth came apart they may be able to adjust to new 'edges'. BUT you could lose some shape/design to the bag. For US$400. you would think they could repair the bag. But a bad repair will not be done by a good company either. I hope that you can find a shop to repair the bag.
Posted by trmn8r on 2011-11-16:
My memory is the Coach warranty is they will repair if they can, but return it if they can't and offer a discount, which is exactly what happened to you.
Did they give a specific reason why it could not be repaired (eg an unavailable piece required replacement, etc?)
Kudos to Coach for reimbursing the shipping. It would be interesting to know why it could not be repaired - there is quite possibly a legitimate reason.
Did they give a specific reason why it could not be repaired (eg an unavailable piece required replacement, etc?)
Kudos to Coach for reimbursing the shipping. It would be interesting to know why it could not be repaired - there is quite possibly a legitimate reason.
Posted by Diane on 2012-01-10:
I had a coach bag rip, I sent it in and was sent a gift card for the amount of it's current worth, which I used at a Coach outlet and got a better bag.
Coach is suppose to stand behind their products. I would have escalated to management if I didn't get satisfaction.
Coach is suppose to stand behind their products. I would have escalated to management if I didn't get satisfaction.
Posted by Mrs. Sims on 2012-12-24:
I had a purse that cost $348 and was under 2 years old. It couldn't be reapaired. They sent me the $21 back for shipping it and offered me 50% off. This is unacceptable. I think they should give me another purse of that value
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