Macy's Complaint - Misleading/Outdated Listing

Complaint

Review by rtran302564 on 2011-11-17

ONLINE -- This Tuesday there was a "one day sale" event at Macy's in store and online. I spent about 40 minutes adding items to the cart and checked out. At check out 7 out of 10 items in my cart were "unavailable" even though they were still listed on the site. Contacted customer service, was told that the IT department only updates the site every 24 hours. The next day, those same items I wanted are still listed so I added them to my cart again, thinking the site must have been updated and these items are somehow becoming available. At check out the very same thing happened. It's a time waster, really, and a big disappointment. Today they are having another sale event, I went through the site adding different items to my cart, and at check out every single 1 of my items added were "unavailable". I shop at Macy's just about every week or every other week and do a lot of online shopping at their site as well. But this is becoming such a hassle. Very unsatisfied.