Indochino Complaint - Complaint
VANCOUVER, B.C. -- A 3-piece suit was ordered and paid for from Indochino and in spite of perfect and accurate measurements submitted properly on the Indochino order form, Indochino delivered the suit with most of the measurements completely off (trouser waist was 2" smaller, the arm holes and upper body of the suit jacket was too tight and too small, etc.). The suit is completely unusable because there is not enough fabric for a professional tailor to correct the faulty measurements.
Indochino placed the onerous burden upon me to pay for the return shipping costs and would not facilitate picking up the suit at their cost. Indochino did not provide me with a customer service telephone number and the return policy is very inadequate. I have not been refunded the money and as of today's date (11-17-11) Indochino has all of the profit and my complaint order has not been handled properly.
In my opinion the quality of the suit was poor and the price point for purchase was too high for the caliber of suit that was delivered. All buyers need to be aware of my circumstance so that they can protect themselves from the same bad experience my son and I have had.