Sears Complaint - Don't Buy Sears Appliances Over The Phone
NATIONAL -- I brought a water heater and installation via Sears's 1-800-877-6420 service. I also (foolishly) brought a three-year service agreement. The local contractor installed a different model than the one I ordered. This created a difference between what I owed and what I paid. That's one reason to need an invoice or statement of charges. I also need it to get reimbursed by the owner of the house and to supply for the record of investments to the house. I never succeeded over numerous telephone calls to get anyone to send me either a statement or the terms of my service contract. (It's the biggest scam in the world to verBally sell a service contract at the point of purchase and not provide documentation so that when the time comes to exercise the contract the purchaser has forgotten all about what he or she is entitle to under it.) Half the people I talked to were illiterate or incompetent. Some people could find my purchase record, others, in the same office on the same day, could not. Some were illiterate, some were helpful, some assured me that the statement would come. My credit card company, Citibank, won't consider this an item in dispute because I received the water heater and installation. So Sears can charge whatever they want and if their records are too screwed up to back it up or do it accurately you have no recourse but to pay up.