Imagine Pools Informative - Imagine Pools - NOT HELPFUL AT ALL
HOUSTON, TEXAS -- Our pool was built in April 2005 and it is now August 2005 and we have stains that are becoming increasingly worse as the days go by - this all started in early June. From the start we have done everything the instructions on how to take care of our pool has said and we have the water checked by Leslie's Pool once a month and we check it ourselves once a week. We called our builder, Imagine Pools, and they rarely call us back and when they do they tell us that they'll have someone contact us about it and nobody ever does and Imagine never follows up to see how we're doing. You would think that after you give someone $30,000 they could help you once they're done building it. We've had other people come out and look at the stains and everybody gives us a different explanation. We don't know who to believe and you would think that you could turn to your builder to help you but they said "We just build the pool, we don't know anything about water chemistry." Nice. If anyone is looking into buying a pool, go with someone who will be helpful when you need them and get it in writing. Imagine Pools has been nothing but a pain!!!